Política de envío

Destination	Free Shipping	Shipping Cost	Delivery Time
Spain*	Orders over €120	€5 for orders < €120	1–3 business days
European Union	Orders over €200	€7 for orders < €200	2–5 business days
South Korea	Orders over ₩415,000	₩25,000 for orders < ₩415,000	5–10 business days
USA	Orders over $325	$18 for orders < $325	5–10 business days
Australia	Orders over $500	$25 for orders < $500	5–10 business days
Other Countries  (outside Europe)	Orders over €250	€40 for orders < €250	5–10 business days

*Canary Islands:4–6 business days

Return policy:

1. Return Period

• You may return items purchased from The Animals Observatory’s online store within 15 days of receiving your order.
• Returns requested after this period will not be accepted and no refund will be issued.

2. Non-Returnable Items

For reasons of quality, hygiene, and policy, we cannot accept returns or exchanges on the following categories:

• Bath products and perfumes
• Swimwear
• “Last Chance”, “Outlet”, and “Archive Sale” items

3. Return Conditions

To be eligible for a refund, all returned products must be:

• Unused and unworn
• With original tags attached
• Undamaged and in their original packaging
• Accompanied by the original packing list (included in your parcel)
  

We kindly ask you to handle items carefully during the evaluation period. The Animals Observatory reserves the right to inspect all returned products, and refunds will only be issued if the products are in their original condition.

The return shipping fee is fixed and includes processing costs and any applicable customs duties. This fee must be paid when requesting a return. Price upon request.

Return Request Information:

1. Request Authorization

Log in to your customer account on our website and request a return for your items, specifying the reason for the request.Once your return request is received, we will review it. If it falls within our return period, you will receive a prepaid return label via email within 24–72 hours.

If it does not meet the conditions, your request will be declined.

2. Prepare Your Package

• Pack the items carefully, preferably using the original packaging.
• Print the return label and affix it securely to the outside of the package.
• Ensure that the package is properly packed and sealed.
• Make sure the original delivery label is fully covered.
• For international returns, include the return form provided.
• Drop off the parcel at any UPS Access Point near your location.You can easily find the nearest one using the UPS Access Point Locator.

3. Confirmation

Once your return is received and processed in our warehouse, you will be notified by email.Refunds will be processed via the same payment method used for the original order.
Refunds will be issued within a maximum of 30 days after the return arrives at our warehouse.
During sale periods, refund processing may take longer.

For any questions or general inquiries, you can contact our Customer Support team:

• Schedule: Monday to Thursday, 8am–5pm CET; Friday, 8am–2pm CET
• Email: help@theanimalsobservatory.com

Exchange policy:

We do not offer direct exchange services. If you would like to change an item, please return your purchase for a refund and place a new order through our website.

Please note: customers are responsible for any customs fees, duties, or taxes that may apply upon delivery of the new order.

 

Cancelation policy: