Returns and exchanges
You can request a return or an exchange for any product within 15 days from the delivery date.
For European Union customers returns we offer free return shipping.
For the rest of the world orders, we accept returns, but customers must take care of shipping and any duty costs, if they are applied.
If you processed your order as a guest you must contact our Customer Service. They will provide a return authorization and an UPS label if it applies.
If you have your own account, you can process a return through My Account section, go to Returns, then Request a New Return, choose the items you want to return and submit the request. You can contact our Customer Service who will provide a return authorization and an UPS label if it applies.
Flash sale period
During period of Flash Sale promotion refunds, exchanges or cancel orders will not available.
In order to exchange an item, you will need to return your order first, after which, provided it is received in the same condition as when shipped, a refund can be processed and you can make your new purchase.
TAO won’t assume shipping costs for the new order if they are applied, or any previous voucher/discount the customer had in the original order.
You will receive your refund within the next 30 calendar days from the reception of the product.
If you have any question or doubt about our exchange and return policy, please contact us.