SHIPPING AND RETURNS
|Shipping||UPS Standard||UPS Express Saver|
|Spain||6€ (2-3 days)||25€ (1-2 days)|
|Rest of Europe*||10€ (2-3 days)||25€ (1-2 days)|
|South Korea & USA||-||25€ (3-5 days)|
|Others||-||40€ (3-5 days)|
*Andorra, Guernsey, Jersey, Liechtenstein, Monaco, San Marino, Switzerland, Cyprus, Malta, Norway only UPS Express Saver available
**IMPORTANT FOR NON EU ORDERS: We cannot guarantee that you will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This only for non EU orders.
Once your order has been shipped from our warehouse, you will receive an email from UPS with the tracking number and delivery date. We kindly ask you to check it carefully and follow the progress through UPS.
RETURNS AND EXCHANGES POLICY
You can request a return or an exchange for any Product within 15 days from the delivery date.
When possible, depending on the conditions of the selected shipping method and the conditions indicated at the time of exercising the right of return, for European Union Customers returns We offer free return shipping. For the rest of the world orders, We accept returns, but Customers must take care of shipping and any duty costs, if they are applied.
You can contact our Customer Service pointing out that you wish to exercise you right of return, who will provide a return authorization and a label of the shipping supplier if it applies.
Once you have ready the package you will have to drop it off at the access point of the shipping supplier used to ship the Product, where applicable. The shipping conditions will be those indicated at the time of Purchase, or those that We indicate at the time of exercising your right of return. Once We receive the package and after checking that the Products are in the same conditions as when shipped, We will proceed with the refund. You have to take into account that the refund process should take between 10-15 business days.
Once you receive the order, We kindly ask you to check carefully all the Products and let us know if there is something wrong. You can claim any incidence or defective Products within 3 days since the package is delivered. You have to send us an email to email@example.com and always include your order number, the description of the article and its problem and also you need to attach a picture where We clearly see the Product with the hangtag. We will process the case in a maximum of 48 hours and get back to you.
In order to exchange a Product, you will need to return your order first, after which, provided it is received in the same condition as when shipped, a refund can be processed, and you can make your new Purchase.
The Animals Observatory won’t assume shipping costs for the new order if they are applied, or any previous voucher/discount the Customer had in the original order.
You will receive your refund within the next 30 calendar days from the reception of the Product.