Privacy policy

PRIVACY POLICY

The purpose of this Privacy Policy is to inform users (hereinafter, the “Users”) of the website (the "Website" or "Web") about the collection and processing of their personal data (hereinafter, “Personal Data” or “Data”)

This policy informs you about the Data processing carried out by The Animals Observatory through the Website, although it is possible that the Website may link or redirect to other websites and/or platforms owned by The Animals Observatory or third parties with specialized content or specific content, with sections or forms that specifically regulate the processing of information obtained through those websites or platforms.

You can find information on the Data processing of those websites in their respective privacy policies and/or with the form or channel of contact with The Animals Observatory, where applicable.

1. WHO IS THE CONTROLLER OF THE PROCESSING OF YOUR DATA?

Identity: TAO WORKERS, S.L. (hereinafter, “The Animals Observatory”)
Postal address: Parc Científic i Tecnològic UDG Planta -1 Bloc C (C1/P-a), C/ Emili Grahit, 91, 17003 Girona, Spain
Contact of the Company Privacy Officer: lopd@theanimalsobservatory.com

2. WHAT DATA DOES THE ANIMALS OBSERVATORY PROCESS?

The Personal Data that The Animals Observatory process are obtained from information that you provide The Animals Observatory as User by completing forms on the Website, buying any of the products, when you create an account, when you send your queries or requests for contact or information, when you subscribe to The Animals Observatory's newsletter or participate in contests and when you browse the Website and you have accepted cookies.

In each form, The Animals Observatory will indicate with an asterisk the contact information that needs to be able to answer your query or request. The Data that are not marked as mandatory with an asterisk are completely optional. The Animals Observatory only collects the Personal Data necessary for each purpose.

The Animals Observatory may also collect personal information from external advertising partners, such as demographic data or preferences]. This information may include, for example, whether you may be a customer or potential customer of that partner.

Remember that it is your responsibility to provide accurate Data and keep them updated, The Animals Observatory reserves the right to exclude from the services and / or possibility of purchasing products, and / or cancel them, to Users who provide false, incorrect or without proper authorization of the Data subject, without prejudice to the right of The Animals Observatory to exercise all appropriate legal actions.

3. FOR WHAT PURPOSE DOES THE ANIMALS OBSERVATORY PROCESS YOUR PERSONAL DATA?

Your Personal Data are processed to:

  1. CREATE AN ACCOUNT. In the event, you create an account, you will be required to introduce the necessary Data to manage your profile. In particular full name and email address. The Animals Observatory will also use your information to contact you and send you services, news, promotions, activities of The Animals Observatory and its partners, in case you have consented.
  2. PURCHASE OF PRODUCTS. In the event you buy any of The Animals Observatory products, you will be required to introduce the necessary Data to create an account, manage your orders, and when applicable, to send electronic commercial communications about The Animals Observatory or The Animals Observatory's partners’ products and services. In particular: Full name, email address, phone number and address. The Animals Observatory will also use your information to contact you and send you services, news, promotions, activities of The Animals Observatory and its partners, in case you have consented.
  3. SUBSCRIPTION TO THE NEWSLETTER, PARTICIPATION IN CONTESTS OR PROMOTIONS. In the event you want to receive The Animals Observatory or The Animals Observatory's partners’ newsletters, you are required to provide your email address. To participate in contests or sweepstakes in social media, promotions, through any of channels provided by The Animals Observatory, that The Animals Observatory or The Animals Observatory's partners might carry out, you must provide all the information required in each form. Therefore, please note that this Data processing entails the analysis of your User or customer profile (such as your browsing, preferences or purchase history) in order to determine what your preferences are and therefore which products and services may best suit your style when sending information to you if you have consent.
  4. COMBINED INFORMATION. The Animals Observatory will process your Data based on a profile drawn up from your browsing habits to understand your needs and interests. In particular, The Animals Observatory may combine the Personal Data that you have provided with other information that The Animals Observatory has collected about you, whether online or offline, or with Data obtained from other sources (such as The Animals Observatory’s third party advertising partners), in case you have consented. This way The Animals Observatory can provide you with the most optimal customer experience and serve you advertisements or otherwise interact with you in ways that are specifically tailored to your interests and preferences. 
  5. SHOW YOU ONLINE ADVERTISEMENTS. The Animals Observatory will process your Data to show you online advertisements that you can see when you browse websites and apps, for example, on social networks. The advertisements may be displayed randomly, but sometimes it may be related to your purchase history, preferences and browsing history if you have consent to such processing pursuant to our cookie policy. 
  6. MANAGE QUERIES AND REQUEST. If you contact The Animals Observatory through the channels provided for this purpose, by e-mail or any other means The Animals Observatory makes available to you, The Animals Observatory will use the contact information and details you provide with to deal with your queries or requests, including the possibility of contacting you by different channels.
  7. BROWSE THE WEBSITE. When you visit the Website The Animals Observatory could analyze and measure information about your navigation, improve usability and User experience on the Website statistically. The Animals Observatory’s installation and use of cookies depends on the settings you make both in the cookie banner and through your browser.

4. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis for the processing of your Data to management of your account is the performance of the contract that exists between The Animals Observatory and you when you register on the Website and accept the Terms and Conditions of the Website.

The legal basis for the processing of your Data for the purchase of products is the performance of the purchase contract and the compliance with our legal obligations.

The legal basis for the subscription to The Animals Observatory´s newsletter, participation in contests or receive promotions, combined information, show you online advertisements and the management of your queries and requests is the consent given through your registration on the different contact forms and/or when accepting cookies.

The legal basis for the analysis of the information taken from your interaction with the Website is the consent you give The Animals Observatory with the acceptance of the cookies installation, consent that can be withdrawn or modified at any moment, and The Animals Observatory’s legitimate interest to grant the operability of the Website. You can find further information about the use of the cookies in Cookie policy.

Remember that you can revoke your consent at any time. You may also object to continue receiving commercial communications in the manner indicated in the footer of each communication.

5. HOW LONG WILL THE ANIMALS OBSERVATORY KEEP YOUR DATA?

Your Personal Data are conserved for the period necessary for the purpose for which they were collected, and specifically:

  • In relation to the management of your account The Animals Observatory will retain your Data until you delete your account, and thereafter will be kept blocked for the legally retention period or statute limitations established.
  • In relation to the purchase of the products, The Animals Observatory will retain your Data for the period of time necessary to provide you with the product and thereafter will be kept blocked for the legally retention period or statute limitations established.
  • In relation to processing queries and managing requests, the Data will be retained for as long as necessary to deal with the query and/or manage the request.
  • In relation to sending communications, newsletter, your participation in contests or promotions, combine information and show you online advertisements Data will be processed until the interested party requests their erasure, or for a maximum period of two years.
  • In relation to Website Browsing Data, they will be conserved until you revoke your consent and for a maximum period of one 1 year. In any case, information on Web traffic is periodically deleted, so that The Animals Observatory keeps only anonymized statistical usage data (without identification of Users).

6. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

Any Personal Data communication carried out by The Animals Observatory will always respect your Data protection rights and comply with the data protection regulation. Likewise, your Personal Data provided may be communicated to providers that helps The Animals Observatory to carry out the business, e.g. IT tools, technical support services, payment providers, social media, marketing software, financial services, some of which are located outside the European Economic Area, with administrative purposes or with the purpose of sending electronic communications, in the event you provided the corresponding consent, and to third parties in order to manage your participation in contests, promotions and/or ads if you have consent it.

The Animals Observatory guarantees that when your Data may leave the European Economic Area, the same protection level shall be maintained based on compliance with the provisions of European data protection regulation. In this regard, international transfers of Data shall be carried out (i) to countries with an adequate level of protection declared by the European Commission; (ii) based on the provision of adequate guarantees such as standard contractual clauses or biding corporate standards; or (iii) by virtue of the authorization of the competent authority or control body or under other conditions provided for in the regulation.

To receive more information on international data transfers or to obtain confirmation or a copy of the guarantees in place you can contact the Data Privacy Officer at: lopd@theanimalsobservatory.com

7. SAFETY MEASURES

The Animals Observatory is committed to keeping your Personal Data secure, taking all reasonable measures to do so. The Animals Observatory implements all necessary organizational and technical measures in accordance with the regulations in force against any unauthorized access and modification, disclosure, loss, or destruction. The Animals Observatory demands and legally binds the service providers who may handle your Personal Data to do the same.

8. HOW DO WE PROCESS YOUR DATA IN RELATION TO COOKIES?

The Animals Observatory uses cookies (Data storage and retrieval devices on Users’ terminal equipment) to analyze Website traffic and performance and to make the Website work better and be more User-friendly.

The Animals Observatory installation and use of cookies depend on the settings you make both in the cookie banner and through your browser. All information about what cookies are and how The Animals Observatory uses them is available in Cookie Policy.

9. WHAT ARE YOUR RIGHTS?

You can request confirmation from The Animals Observatory regarding whether your Personal Data are being processed and, if so, you may access them. You may also request the rectification of inaccurate Data or, if applicable, request their erasure where, among other reasons, the Data are not necessary for the purposes for which they were collected.

In certain circumstances it is possible to request the limitation of the processing of your data, in which case The Animals Observatory will only retain them for processing claims and/or responding to complaints.

You may revoke your consent at any time. Once the revocation has been exercised, it will not be retroactive unless otherwise required by law, and your Data may be kept blocked for the prescription periods established by the applicable regulations.

You may also oppose the processing of your Data, in which case The Animals Observatory will not process your Data, except for compelling legitimate reasons or for processing possible complaints.

To exercise your rights, you must contact the Company Privacy Officer in writing, including a copy an identification document, at any of the following addresses:

  • Postal address: Parc Científic i Tecnològic UDG Planta -1 Bloc C (C1/P-a), C/ Emili Grahit, 91, 17003 Girona, Spain
  • E-mail: lopd@theanimalsobservatory.com

To help The Animals Observatory in processing your request, please indicate "Data Protection" in the subject line.

Finally, you are informed of your right to lodge a complaint to the competent data protection authority (in Spain, www.aepd.es) in the event you become aware of or consider that certain event might constitute a breach of the applicable data protection regulations.

10. SOCIAL MEDIA

The purpose of using social media is to publicize and provide visibility for the products developed by The Animals Observatory.
Initially, the same Data Protection Policy as specified in this document is applied regarding Data collection, processing, and transfer. Users must agree:
  • Not to publish information that does not meet the requirements of accuracy, public interest, and respect for persons’ dignity. In particular, Users should avoid all conduct that goes against the principle of non-discrimination due to sex, race, religion, ideology or any other personal or social situation or against the intimacy, honour and image of persons, and Users will be held ultimately responsible for the accuracy and lawfulness of the content they publish.
  • Not to take or publish images, videos, or any other type of record without the consent of the affected parties.
  • The Animals Observatory does not identify with the opinions expressed by others or with the ideology of the profiles with which it is friends on any social media network.
The Animals Observatory reserves the right to delete any information published by others that is unlawful or incites others to unlawfulness, or which contains messages that harm the dignity of persons or institutions from its social media. It also reserves the right to block or report the profile posting these messages.

Despite the aforementioned, operation of social media is not controlled by The Animals Observatory and therefore the information published will be shared by all Users viewing it. Furthermore, these social networks permit interaction with other users; hence a number of premises should be borne in mind, as listed below.

Recommendations for Users:
  • Check and read the general conditions of use and privacy policy of the social network when registering.
  • Learn about the set-up and User options offered by the network.
  • Adequately configure the privacy level for your social network User profile.
  • Do not publish excessive information about your personal and family life.
  • Be careful when posting audiovisual and graphic content on your profile, especially if it includes images of third parties.
  • Do not offer Data to third parties without their prior consent.

The social networks managed by The Animals Observatory are linked in the footer of our website.