Frequently asked questions
We ship worldwide (except Russia and Belarus) using the transportation agency UPS.
Please note that we cannot deliver to P.O. boxes.
On every product page, you’ll find our Size Chart. We measure our garments flat. The best trick? Take a piece of clothing your child loves and feels comfortable in, lay it flat, and compare those measurements with ours. It’s the most accurate "treasure map" to the perfect fit.
We recommend taking the necessary measurements (chest, waist, hips, and height) and comparing them with the corresponding size chart. Each product includes a specific recommendation if the garment has a looser or more fitted cut.
For customers located in the European Union (except the Canary Islands), United States, United Kingdom, South Korea, and Australia , all taxes and duties are included (Delivered Duty Paid – DDP) .
This means that the price shown in your shopping bag already covers customs duties and local taxes, and you will not incur any additional charges upon delivery.
For customers in other destinations , import duties, taxes, and customs fees may apply. These costs are determined by your local customs authorities and must be paid directly to the courier upon delivery. We recommend contacting your local customs office for more information on potential fees.
Please note that if you refuse to accept an order due to additional customs charges, The Animals Observatory reserves the right to deduct the return shipping costs and any customs-related fees from your refund.